Frequently Asked Questions

As a naturally inquisitive mind, we are sure you have some questions for us about our questions card game. KeepWOL’s frequently asked questions are here to help you quickly find some answers. Don’t see your question on the list? Then contact us to receive a direct response.

How can I go about getting a question featured in one of KeepWOL’s decks?

Post, post, and post on social media. The more likes and responses your questions receive the better your chance of seeing them in a future deck.

How can I go about getting a question or my answer to a question featured on KeepWOL’s social media pages?

Show us your engagement. The more you like and the more you comment the better your chances are to be featured on our social media pages.

Can this game be played more than once?

Absolutely! This is a game that can be played for years and years to come! As you grow your answers will change. Play it with everyone you meet! It is perfect for getting to know someone better.

What is the ideal # of players?

It depends on how many questions you want to get through. The more players, the fewer questions you will get through in any given game. That being said, you can play with two people or two trillion people. It is up to you!

Where/when should this game be played?

Play it at coffee shops, bars, on dates, on vacation, on road trips, at family and friend gatherings, on a break at work, in the bathtub, in bed, on an airplane, in a train, on a street corner waiting for the walk sign—basically anywhere you are allowed to talk is a great place to play this game!

Is this a good dating game?

This is a GREAT dating game! You will probably learn more than you want to know about the other person!

Can I buy this in stores?

Not yet, but we are working on it!

Is there an app?

It is in the works as you read this! Stay tuned.

What age group is this for?

Our current decks are meant for Wonder-ers ages 18 and up, however we have many more expansion decks to come. These will include kid and family friendly topics.

What is your return policy?

Returns
Our policy lasts 7 days. If 7 days have gone by since the delivery of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused/unopened and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
-Game with obvious signs of use
-Any game that has been opened
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error
-Any item that is returned more than 7 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 5 to 7 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at wondering@keepwol.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wondering@keepwol.com and we will provide further instructions.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, send us an email at wondering@keepwol.com and we will provide further instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.